TERMS & CONDITIONS – DESERT SPRINGS
When a booking is made with us, the person completing the booking online or by telephone is confirming that they are over 18 and accepts these terms and conditions. He / she must be 18 or over to make a booking with us. The person making the booking is responsible for payment of the total booking price, including any subsequent cancellation or amendment charges that may be payable. He / she also agrees to provide accurate and full information and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions and all other information on our websites or in our brochure (as applicable).
Special offers on the website are subject to availability and the R66T ACADEMY reserves the right to withdraw them at any time. A contract will exist as soon as we issue our confirmation invoice by email or post to the address provided when the booking is made. This contract is made on the terms of these terms and conditions, which are governed by English Law and are subject to the exclusive jurisdiction of the English Courts.
2. Price of Holidays
We reserve the right to alter the prices of any of the holidays shown on our website, although prices will not be changed once your booking had been accepted and you have your booking confirmation.
The price of your holiday includes:
• 4 nights accommodation in a 2-bed apartment at Desert Springs. Specifications of apartments are available on the website.
• 3 days of high level and high performance cricket coaching, covering appropriate and relevant aspects of the game.
• For each camp participant, an individual login to Pitchvision (pitchvision.com/) is provided, which records every ball at the R66T ACADEMY, allowing camp activity to be analysed when back at home.
• Skills, drills, nets, games & competitions used by professional cricketers, that are considered to be appropriate for participants’ age and physical ability.
• Use of the El Torrente bar and restaurant and other communal Desert Springs facilities that are made available by the resort at the time of visit.
• Other sporting activites that have been pre-booked with us prior to your visit. Customers can purchase additional sporting activities on-line via the link on the “Extras” page on our website or by visiting therootacademy.com/extras.
The price of your holiday does not include:
• Flights and airport transfers.
• Holiday insurance.
• Food and beverages outside the cricket coaching camps (a lunch snack and non-alcoholic drinks will be provided to participants at the camps during each of the 3 days of tuition).
• Other sporting activities at the resort (eg golf, tennis, cycling). These can be arranged during your visit by arrangement directly with the resort, subject to availability. Additional charges may be payable directly to Desert Springs.
• Appearances by Joe Root and Billy Root, which cannot be guaranteed, due to contractual commitments.
3. Payment & cancellation
Payment for holidays at Desert Springs includes the cost of accommodation and cricket coaching.
When you make your booking you must pay the £300 deposit, which is non-refundable. The balance is due no later than 6 weeks before the start of the camp, payable by cheque or bank transfer.
No deposit refunds can be made as the R66T ACADEMY incurs coaching and accommodation costs, whether you travel or not.
If you have paid for your holiday in full and need to cancel the holiday and if your holiday is resold, then a refund may be reclaimed, less your £300 deposit. However, if you need to cancel the whole holiday and your holiday is not resold then no refund will be made as the R66T ACADEMY incurs coaching and accommodation costs with no corresponding revenue.
No credit card charges apply when booking.
Please remember to print off your R66T ACADEMY booking confirmation and take it with you to Desert Springs when you visit.
4. Your Responsibility
We want all our customers to have an enjoyable holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset, annoy or disturb other customers, our own staff or those at Desert Springs, or put them in any risk or danger, or damage property we may end your holiday and terminate your contract. If that happens, you and your travelling party will be prevented from using your booked accommodation and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively, at our discretion, you may be permitted to continue with your holiday but may have additional terms imposed upon you (e.g. a restriction from using a particular facility at the accommodation). We will hold you and the members of your travelling party jointly and severally liable for any damage to the accommodation, furniture or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is a condition of your contract with us that you take out adequate travel insurance suitable for your needs from the date of booking which should cover you if you have to cancel your arrangements, or for any emergencies that arise while you are away.
We do not check insurance policies for suitability, but reserve the right to request a copy. You are responsible for indemnifying us in full in the event that we incur any losses or expenses arising out of your failure to take out adequate insurance cover.
If you have a problem during your holiday, including any illness or injury, you must inform the relevant R66T ACADEMY staff member on site. Alternatively, you may call or our Customer Services team using the Emergency Customer Helpline (0800 933 0169) immediately and they will endeavour to rectify the issue. You must also request and complete a Customer Report Form whilst in resort.
If your complaint is not resolved locally, you must follow this up within 28 days of your return home by writing to either (a) our Customer Service team at: Customer Services, The R66T ACADEMY, 15 Blacka Moor Road, Sheffield, S17 3GH; or (b) via email to firstname.lastname@example.org.
If you fail to follow these simple procedures we may have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under your contract with us and ultimately our facility to deal with the matter.
If you fall ill while on holiday or suffer from an accident, you must also consult a local doctor and make arrangements to visit your GP on your return. In the event that a member of our staff or Desert Springs personnel arrange for medical assistance on your behalf, you will authorise us to obtain a medical report from the doctor who attended to you. Should you wish to make a claim against us as a result of an injury or illness, you must provide us with details of both the local doctor whom you saw and your GP, together with written authority for us to obtain a medical report from both those doctors. You, any member of your party, or any person acting for you must not make false or exaggerated claims. If you, any member of your party, or anyone acting for you makes a claim knowing any part of it to be false or exaggerated, details will be passed to the relevant authorities and we shall seek to recover any payments made to you in connection with the associated claim (together with costs incurred by us).
6. Passport, visa and immigration requirements and foreign office advice
Your specific passport, visa and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements.
7. Special requirements
It is important, if you have any special requirements, such as wheelchair access, that you inform us at the time of booking so that we can make appropriate enquiries about the suitability of particular accommodation and services. If we reasonably feel unable to properly accommodate the particular needs of the person concerned we reserve the right to decline or cancel the booking. Such cancellations will result in a full refund.
We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience once you have travelled to the resort and this means we will not compensate you.
8. Personal Data
You recognise and consent that your personal data (including sensitive personal data) has been provided to us for the purposes of: making a reservation; recording and issuing a ticket/itinerary and confirmation invoice and ancillary documentation associated with your holiday; advising you of changes to your itinerary; responding to your queries or requests; issuing receipts; providing you with your holiday; providing you with ancillary services related to your holiday; administration of accounting, billing and auditing procedures and other administrative purposes; meeting security requirements; prevention and detection of crime; handling customer relations issues; analysis of statistics; assisting us in future transactions with you; systems testing; market analysis; tailoring our marketing to your specific holiday needs; benchmarking and performance measures; IT maintenance or development training; meeting legal obligations to you; making data available to government agencies in connection with your holiday (for example, security, customs or immigration where we are required by applicable law to do so); making data available to third parties that we deem necessary in the event of an emergency; and other purposes associated with or incidental to your holiday.
For all these purposes, you authorise us to retain and use such data and to transmit to and/or to share it with our own offices; our principals or agents; our other companies and/or brands; anyone to whom we transfer our rights and duties; third party companies offering related services; governments and government agencies; credit card and other payment card companies and providers of such related services, or other third parties that we deem necessary. We may also retain your personal data for direct marketing, but we will obtain your authority to do this first.
We may require the name and contact details of a third party whom we may contact in an emergency. It is your responsibility to ensure that the third party consents to the disclosure of the information provided for that purpose. If you would like to know what personal data we are holding about you and/or correct the personal data that we hold about you, please contact our office.
9. Image rights
You are made aware that during the duration of your holiday the R66T ACADEMY will take photography and video footage of camp participants. Any such images will remain the property of the R66T ACADEMY and may be used in promotional campaigns by the company. If you have any strong views regarding the use of images of camp participants please make us aware of your concerns prior to booking. Acceptance of R66T ACADEMY terms and conditions is considered to be consent for the use such images.
PLEASE NOTE - DUE TO CONTRACTUAL CRICKETING COMMITMENTS JOE ROOT AND BILLY ROOT ARE UNLIKELY TO APPEAR IN PERSON AT R66T ACEDEMY CRICKET CAMPS.