Help & FAQs

We can ship to worldwide destinations, email us at enquiries@therootacademy.co.uk and we will be able to quote you for international shipping and process your order. 

We are able to organise a hassle-free courier return of your item, free of charge. The courier can collect from your address on a specified date. Alternatively, if you prefer, you can choose to return your item to a nearby drop-shop. 

Returns Portal - Click Here

When we have received your machine, we will aim to process your refund within one week. For a replacement machine, we will aim to dispatch within one week. 

All bowling machines have a 6 month warranty.

This includes The Ball Launcher, The Reactor, and The Ball Feeder.

With all machines; 

• Make sure all machines are fully charged (Recommended 12 hours)
• Make sure all machines, if battery not included, are plugged into an electrical outlet and the electricity is running correctly
• Make sure all wires and leads are correctly connected and working
• Make sure all plugs/connectors are without fault and fit correctly
• Make sure all wrapping is taken off machines before use and that items have been removed from packaging correctly

• Make sure the mouth of the launcher is placed to launch below the horizontal, the machine uses gravity to propel the ball as well as the electric motor, use the wheel on the side of the machine to adjust
• Make sure that before turning on, no launcher balls are placed in the launcher itself as the motor wheels may not turn if a ball is already in place
• Make sure that all plugs and cables are inserted into the machine properly and that any battery is fully charged before first use
• Make sure all screws are tightened properly before first use

• Make sure that the feeder spiral is correctly inserted into the feeder itself.
• Make sure the plug and wire are fixed into the machine properly.
• Make sure that there are no feeder balls in the machine before first use.

• Make sure the tube of balls is inserted correctly
• Make sure that before turning on, that no reactor balls are placed into the reactor as the motor wheels may not turn if when turned on, a ball is already in place
• Make sure all screws are fastened properly before first use

If you have a machine with a fault or issue, email a photo or video of the issue to us via enquiries@r66t.co.uk and we shall do our best to provide a solution for you without having to return or replace the item. If the item needs refunding or returning see below our returns/refunds policy.

• The machine has three settings, high, medium and low
• The machine has a top speed of 45mph but can replicate up to 75mph depending on the position of the machine and the batsman
• Swing characteristics can be made by setting one motor to high and one to medium or low
• Comes with a UK plug which is compatible with US/EU/AU adaptors

• The machine uses 6 type C batteries to function and comes with a power cord for access to mains electricity
• The top speed of the reactor is 45mph It has an adjustable angle of delivery, which can be done by turning the wheel at the back of the machine
• The reactor balls are golf ball sized and are made of solid foam and come in sets of 12 Comes with a UK plug which is compatible with US/EU/AU adaptors

• Comes with a UK plug which is compatible with US/EU/AU adaptors
• Fully equipped with 8 practice balls, and suitable for indoor and outdoor use Batteries are not included

Please view the specific Cricket Camps page on the Root Academy website for the cost of each of the camps click here

Players are to be registered at the camp at 9:30am. Camp hours are then 10:00am to 3:30pm with half an hour for lunch. Hours may vary on International camps. Please see the International page for specific timings click here

Once your booking is processed, you will be emailed with confirmation of your booking. Further information regarding specific camp information will then be emailed to the email address used for the booking approximately 3-5 days before the camp is due to start.

This varies depending upon each camp. The programme for each camp is created by R66T Academy coaches and depending upon the activities the camp involves, this will determine whether the camp can be booked as an individual day or for the full camp duration. This ensures that players get the most training and opportunities to play and improve their skills as possible.

At each camp, players are split into groups based upon age and ability levels to ensure each player gets the most out of the camps. Based upon this, we can not guarantee that the coaches will be able to keep together specific groups of existing friends. What we can guarantee is that new friends will be made at the camp!

Lunch involves a short break for food, drinks and rest - players are supervised by the coaches at all times.

Players will need to bring their own drinks, along with lunch and snacks in a suitable lunch box or bag unless otherwise stated. Lunch and snacks should not consist of any nuts or nut-based products. Players will need to bring their own refillable drink bottle each day.

All coaches who run R66T Academy camps are First Aid qualified and the Lead Coach will be in overall charge of First Aid. As part of our kit, we also carry with us a fully stocked first aid kit which complies to British safety standard BS8599.

Once participants have been registered by R66T Academy staff, parents have no obligation to stay and watch. However , if parents would like to, they can stay and watch for as long as they would like. Parents must then return for collection of participants at least 15 minutes before the scheduled end of the day/camp and we will ask parents to sign their child out at the end of the session. Are discounts available for siblings? We do not offer discounts for siblings, we plan our sessions to keep overhead costs low and so we feel the camp is already fantastic value for money.

All staff and coaches who work on R66T Academy camps have up-to-date safeguarding training and the necessary Disclosure and Barring Service (DBS) checks.

We have a wide variety of camps for all ages and abilities. See our Cricket Camps page on our website for specific standards for camps.

Please see the attached code of conductf or all participants on Root Academy camps.

Please see the attached link to view our camp specific health and safety policy

We welcome participants from all backgrounds and all parts of the world. We value diversity and we do not tolerate any discriminatory practices. We promote the cultural safety, participants and empowerment of children and their families from culturally and/or linguistically diverse backgrounds. We welcome children with disabilities and act to promote their participation We seek appropriate staff from all cultural backgrounds.

Click here to download the R66T Academy Camps Cancellation Policy and Refund Policy

The R66T Academy education was developed to provide coaches around the world with an online platform to develop their knowledge.

You can access the courses by clicking here

For ID verification a Passport, Driving License or Birth Certificate can be used. For proof of address, a recent council tax bill or utility bill can be used.

Verification can take up to 3 business days by our Customer Service Team, however, we aim to verify accounts as quickly as possible.

You can pay for our education courses through our website or our membership platform

The Level 3 Principles of Cricket Coaching Diploma is an online, regulated qualification which coaches can complete around the world to upskill their existing knowledge on the game.

Total Credits is 37. Guided Learning Hours is 281. Total Qualification Time is 370.

Ofqual RQF (Regulated Qualifications Framework) qualification number for QUALIFI Level 3 Diploma in the Principles of Cricket Coaching (R66T Academy) is 610/3153/7.

You will complete 6 modules on Skill Acquisition, Batting, Bowling, Fielding, Wicket Keeping and Strength and Conditioning. Each module contains various topics to provide coaches with Fundamental Knowledge moving on to how to coach players to improve their skills and understanding of games.

The course material is presented via videos for each topic. Each video provides the key learning points and prompts for you to continue your study of the content.

Skill Acquisition, Batting, Bowling, Fielding, Wicket Keeping and Strength and Conditioning.

Skill Acquisition, Batting, Bowling, Fielding, Wicket Keeping and Strength and Conditioning.

When you begin the Diploma, learners will complete a few hours per week of study totalling 370 Total Qualification Time [TQT]. Learners must submit evidence in a portfolio of their studies as they work through the Diploma. Learners will complete the Diploma in approximately 6 - 12 months.

After you have completed the content for each topic of a module, you will complete an assessment on that module. There are six assessments in total to complete. These will then be marked to determine your final result.

The assessments are marked by R66T Academy Coaches.

There are six assessments in total.

You will receive an official certificate from QUALIFI.

You can resit each assessment once.

You can start the course as soon as your account has been verified. You can finish the course a minimum of 12 weeks later.

Yes, you can complete the remaining modules of the Diploma after completing one module.

The Diploma can really benefit Schools, Academies or Clubs in the mass upskilling of players and coaches. If you are looking to enrol several players or coaches at one time, please email e-learning@r66t.co.uk and a member of our Customer Service Team will be able to support you.

The Qualifi Level 3 Diploma in the Principles of Cricket Coaching is completely separate to the ECB Coach Pathway or other coaching awards offered by institutions and governing bodies around the world. The content has been developed by our experienced R66T Academy coaches, who have a wide array of cricketing and coaching experience and all of whom have followed the ECB coaching pathway. The Diploma is unique as it can be completed entirely online. It is a formal Level 3 qualification, regulated by Ofqual and worth a total of 37 credits. In terms of its academic level, it equates to a second year A level or a Degree Foundation Course. The Diploma is entirely suitable for ECB Level 1 and Level 2 coaches, and we believe it will act as a valuable addition to anyone with these awards or aspiring towards these awards.

Yes, you can arrange a call with R66T Academy Coach Nick Gaywood. Nick has been heavily involved with the development of the Diploma. To arrange a call, click here https://calendly.com/ther66tacademy/level-3-diploma-discussion?month=2023-10

£66

The course will take between 5-10 hours to complete

Yes, you will undertake a short multiple choice assessment once all modules have been completed.

The course material is presented via videos for each topic. Each video provides the key learning points and prompts for you to continue your study of the content.

The modules are an Introduction, Roles and Responsibilities, Coaching Children and Young People, Coaching Tools, Coaching Basic Techniques, Coaching Drills and Games.

You will receive a certificate of completion from the R66T Academy.

You can start the course whenever you like, there are no deadlines and no limitations due to cohorts.

The R66T Academy is an online cricket community built for cricketers of all ages, abilities, and backgrounds. It’s a place to learn from professional players and elite coaches, connect with other passionate cricketers, and access high-quality coaching, competitions, rewards, and more, all in one place. Whether you’re just starting out or have been playing for years, this platform is built to help you level up your game.

Not at all. The R66T Academy is open to everyone, young players, club cricketers, parents of juniors, and even coaches. The content is designed to be accessible, practical, and valuable whether you’re just getting started or striving to play at the highest level.

Inside the Academy, you’ll get access to over100+ exclusive video masterclassesfrom Joe Root and other top-level players including Ben Duckett, Tammy Beaumont, Ish Sodhi, and more. You’ll also find live Q&As and direct access to feedback from R66T Academy coaches, all created to help you improve your game.

Yes! You can submit your own videos inside the Academy and receivepersonalised coaching feedbackfrom elite coaches like Kevin Sharp, Shaun Siegert, and Harvey Anderson. Whether it’s batting, bowling or keeping, you’ll get expert insight you can apply immediately.

100%. Joe helped build the Academy from the ground up. From coaching content to live events, Joe plays an active role in the experience. This isn’t just his name on a brand, it’shis cricketing legacy being passed on.

The R66T Academy isn’t just videos, it’s acomplete cricket community. You’re learning from top players, getting real feedback from elite coaches, and connecting with other cricketers who want to improve just like you.